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Customer sUPPORT SPECIALIST 

Location: SF Bay Area

We're looking for a Customer Support Specialist who is passionate about working in SaaS and is eager to build something amazing with us! As the first Support hire, you'll be responsible for helping to design and implement a white glove support experience for our users. You'll also:

  • Be the go-to person for all things Qotient for our users, and own incoming customer support requests.
  • Work directly with Customer Success Team to ensure our customers are getting the best possible experience with Qotient.
  • Handle requests via email, phone, and app for our users, and be ready to prioritize when it gets busy!

This role will report into our Director of Customer Success here in the US, and be based out of our San Francisco location.

Qualifications

  • Prior experience in Customer Success or equivalent experience working with customers in technical support roles.
  • Excellent verbal and written communication skills (our team is all over the world so communication will be key in this role!)
  • We won't throw you into the deep end right away, but you should be comfortable working with everything from small to mid-size customer accounts, to Enterprise level customers.
  • Top-notch prioritization and multi-tasking abilities.
  • Familiarity with the world of sales.

Requirements

  • At least 1 year of relevant experience.
  • Proficient in CRM such as Salesforce, Hubspot or Base
  • Experience working in marketing software such as Marketo or Pardot a plus.
  • Passion for helping our customers succeed-- you feel like you've won when they have.
 

channel manager

Location: SF Bay Area

We're looking for an experienced Channel Manager who is passionate about their customers to help manage relationships with our European and US-based partners. As a CM, you'll:

  • Manage Qotient partner relationships and help us build new processes to optimize the partner experience.
  • Establish partner onboarding best practices, adoption, support, and be responsible for retention of our enterprise customers and Qotient partners.
  • Work with our partners and customers to establish goals and key performance indicators, and work to aid them in achieving those goals.

This role is for a worker based out of the Silicon Valley/SF Bay Area and will report into our Director of Customer Success in San Francisco.

Qualifications

  • Experience working with Channel Organizations.
  • Excellent verbal and written communication skills(our team is all over the world so communication will be key in this role!)
  • Comfortable working with Enterprise-level customers.
  • Top-notch prioritization and multi-tasking abilities.
  • Familiarity with inside and outside sales processes.

Requirements

  • 3-5 years industry experience.
  • Proficient in CRM such as Salesforce, Hubspot or Base
  • Experience working in marketing software such as Marketo or Pardot.
  • Passion for helping our customers succeed-- you feel like you've won when they have.

enterprise customer success manager 

Location: East Coast/NYC Area

We're looking for an experienced Customer Success Specialist who is passionate about their customers to help manage relationships with our European and US-based customers. As an Enterprise CSM, you'll:

  • Own the customer experience post-sale and maintain the customer account throughout their relationship with us.
  • Work with our EU and East Coast customers, including potential travel for training when necessary.
  • Handle everything from onboarding, to user adoption, support, overall customer satisfaction and retention for our enterprise customers.
  • Work with the customer to establish goals and key performance indicators, and work to aid the customer in achieving those goals.

This role is ideal for a remote worker based out of the East Coast/NYC area and will report into our Director of Customer Success in San Francisco, with occasional travel to the Bay Area.

Qualifications

  • Experience working with Channel Organizations a huge plus.
  • Excellent verbal and written communication skills (our team is all over the world so communication will be key in this role!)
  • Comfortable working with Enterprise-level customers.
  • Top-notch prioritization and multi-tasking abilities.
  • Familiarity with inside and outside sales processes.

Requirements

  • 3-5 years industry experience.
  • Proficient in CRM such as Salesforce, Hubspot or Base
  • Experience working in marketing software such as Marketo or Pardot a plus.
  • Passion for helping our customers succeed-- you feel like you've won when they have.
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